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Bilingual CDPAS Timekeeping Specialist

Employment Type: Full-Time

Summary: CDPAS Timekeeping Specialists are responsible for assisting the consumer/supervisor to help maintain their self-directed personal assistant services to ensure independence within the community. This position acts as a support system to the consumer and is responsible for resolving any issues that may arise with their Attendants using electronic Visit Verification.

Duties: Work on a team of Specialists to provide broad support to consumers in the CDPAS program. Maintain up-to-date understanding of Electronic Visit Verification system and policies. Review and process all tickets associated with the consumers on their and/or their team's caseload daily, ensuring (add) action is taken on each ticket within one day of receipt, and that all tickets are thoroughly resolved. Monitor EVV activity for all consumers on your/your team's caseload for appropriate use of the system, and report inconsistencies or concerns to Training Specialists and/or Supervisor as appropriate. Assist consumers and attendants to fill out and/or process forms, including but not limited to EVV error reports, pay error forms, sick and vacation time requests, attendant availability forms, consumer open shift availability forms, mileage forms, jury duty time requests, supporting documentation or other forms. Contact Consumers, Supervisors, Designated Representatives, and Personal Assistants as necessary to complete EVV error Reports daily. Ticket reports forward as appropriate. Assist Consumers and Attendants to use IT as needed. This includes but is not limited to providing information and troubleshooting on the EVV system, use of the EVV mobile application and/or telephonic system, the attendant hiring portal, or other technology. Using reports generated by EVV system and other systems, and their own records and understanding of individual cases, monitor consumer use of authorized hours. Contact Consumers or Designated Representatives to provide notification of any irregularities in the use of authorized hours. Work with Consumers and/or DRs to ensure adjustments are made authorized hours' budget. Follow agency procedure for responding to the overuse of authorized hours. Communicate with the team members about consumers use of authorized hours. Add and edit CDPAS consumer information in the Electronic Visit Verification System. Using reports generated by EVV system and other systems, and their own records and understanding of individual cases, monitor attendant use of overtime. Contact Consumers, Designated Representatives and/or Personal Assistants to notify them of any irregularities in use of overtime and ensure adjustments are made to scheduling to eliminate use. Follow agency procedure for responding to the use of overtime. Communicate with team members about attendant use of overtime. Assist with maintaining the Attendant Availability List, including adding names and calling through the list to ensure all information is accurate and up to date. Run Checks on Attendant Availability list against Consumer Open Shift list and send eligible attendant contact information to Trainers. Follow up department procedure for contacting Consumers, including call-back time frames, follow up contacts and documentation of contacts. Case note all activity in regards to Consumers' program and services. Provide excellent customer service to consumers, Personal Assistants, and anyone else who comes into contact with the CDPAS department. Provide Consumers and Attendants with referrals to to other resources, departments and/or agencies as needed. Participate in team meetings to share information about Consumers and Personal Assistants. Be on Regular rotation for monitoring department faxes, emails, calls and other forms of communication. Complete mailings as necessary. Participate in department and agency meetings as required. Participate in trainings at the discretion of the Supervisor and strive for professional development. Provide excellent customer service to members of the public who visit CDR offices. Always maintain professionalism. Perform other duties as assigned.

Skills: Microsoft Office (Word, Excel, Outlook) Ability to learn company in-house software. Excellent written/verbal communication. Must possess superb customer service skills. Ability to multi-task and prioritize. Attention to detail.

Qualifications: High School Diploma, GED or equivalent. At least (1) year working with the disability community, or equivalent combination of education, training, and experience.

Language Required: Bilingual

Minimum Education: High School Diploma or GED

Minimum Experience: 1-2 years

Contact Name: Human Resources

Contact Email: resumes@cdrnys.org

Contact Phone: (585) 546-7510

The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.

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