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Supervisor Support Specialist

Employment Type: Full-Time
This position is responsible for assisting the consumer/supervisor in maintain their self directed personal assistant services to ensure independence within the community. This position acts as a support system to the consumer supervisor and is responsible for resolving any issues that may arise.
  • Communicates with each consumer on caseload at least once every 30 days by phone and once every 3 to 6 months in person on home visits.
  • Receives referrals and schedules appointments to meet with consumers and explain the CDPAS program to them.
  • Trains consumers by going through the CDPAS training manual with them to make them aware of how to find attendants, go through the hiring process, complete weekly timesheets, prevent Medicaid fraud, complete disciplines and accident reports, etc.
  • Audits and processes timesheets for each consumer ensuring proper procedure in identifying Medicaid fraud.
  • Refers consumer to proper agencies to assist with applying for Medicaid, Pooled Trust programs, Loan Closet, etc.
  • Attends long term care council meeting for each county to stay informed with issues or new programs within the long term care population.
  • Attends county meetings to stay up to date on the status of each of the consumers on the caseload with that county.
  • Communicates with each county and Managed Care Organization to maintain current prior authorizations for each consumer.
  • Completes 30 day and 67 day notification letters for each consumer whose prior authorization will be expiring within that timeframe to ensure that there will be no lapse in service or billing issues.
  • Tracks consumer billing authorization.
  • Assists supervisor with the re-authorization process.
  • Ensures proper documentation of case notes.
  • Performs other duties as assigned.
Type of Technology, Equipment, ToolSoftware Skill Level
Microsoft Office (Word, Excel, Outlook)Intermediate
Ability to learn company in-house softwareBasic


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. CDR will make reasonable accommodations for qualified individuals with disabilities.

This position requires travel.


This job operates in a professional office environment with moderate to light noise. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Education and Experience Requirements
  • Minimum Associate's Degree in Human Services, Social Work, Sociology, or related field required Bachelor's preferred
  • One (1) to three (3) years working with the disability community

Skills and Competencies Requirements
  • Excellent written/verbal communication
  • Ability to multi-task and prioritize
  • Must possess superb listening skills
  • Must be a "people person" and enjoy working with diverse individuals
  • Must be able to correctly identify the appropriate method(s) of training and communication needed for each consumer in order to provide the best support and training for the consumer to be an effective supervisor of their program
Language Required: None
Minimum Education: Associates Degree
Minimum Experience: 1-2 years
Contact Name: Human Resources
Contact Email:
Contact Phone: (585) 546-7510
The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.
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