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Bilingual Customer Service Representative

Employment Type: Full-Time

Summary: We are looking for a Customer Service Representative to provide administrative and technical customer service assistance to various departments, attendants and consumers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. ABOUT THE ORGANIZATION The Center for Disability Rights is a Disability-led organization where a majority of the board members, management staff, and staff are themselves people with disabilities. This critical difference sets the organization apart from other organizations that were established to serve and support people with disabilities but are not governed, managed and staff by people with disabilities themselves

Duties: Customer Representative Job Duties: Greet consumers, attendants, and the public when they enter the office. Answer incoming telephone calls, screen calls, and write electronic tickets to appropriate staff members. Utilize Web-Office software to access Pooled Trust member accounts, advise when a Pooled Trust email or fax is received. Address all assigned tickets within the expected timeframe required. Process voicemails for the Pooled Trust by using ILS and calling the consumers back. Assist Supervisor in addressing all abandoned calls to the Pooled Trust. May perform other duties as assigned

Skills: Proficient written and oral language skills. Ability to maintain confidentiality as per the nature of work. Ability to manage multiple projects simultaneously. Ability to work independently with minimum supervision.

Qualifications: High School Diploma or General Education Degree (GED). One (01) year customer service and call center experience required.

Language Required: Spanish

Minimum Education: High School Diploma or GED

Minimum Experience: 1-2 years

Contact Name: Human Resources

Contact Email: resumes@cdrnys.org

Contact Phone: (585) 546-7510

The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.

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