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Service Coordinator/Waiver Support Staff

Employment Type: Part-Time
With general supervision, provide advocacy, support, linkage, and coordination of services for an assigned caseload. Develop individual service plans in conjunction with assigned caseload. Participate in team meetings with participants and their service providers, and advocate for their rights and implementation of needed and desired services. The main goal is to assist the participants in maintaining and obtaining services that will assist them to live in the most integrated setting possible, within the community. Assist with facilitating workflow, clerical support for NHTD/TBI and OPWDD Waiver Programs. Mailing, copying, requesting needed medical documentation, discharge planning, assisting with treatment plan corrections, and implementing systems to improve efficiently within all Waiver programs.
As a representative of CDR, be committed in all that you do to support, perpetuate, and model the CDR Mission. Maintain files that are current and incompliance with the CDR and State-regulating agency. Ensure that all Incident Reporting requirements are followed. Meet all documentation timelines and maintain quality of services. Participate in trainings at the discretion of the Supervisor and strive for professional development to increase your knowledge base related to participant population. Review program updates as administered, and learn and implement all changes, regulatory and otherwise. Develop and revise the participants service plans in conjunction with the service provider they choose to receive services from. Link the participants with an appropriate service provider who can assist them in implementing the appropriate portion of their service plan. Assist the participant in securing a community residency that meets their individual welfare and safety needs. Review the outcomes of the participants' service plan and advocate for the needs and changes in the services as necessary in combination with the participants' needs and desired outcomes. Schedule and lead participant team meetings. Attend appointments and meetings as necessary. Maintain communication with participant service providers and families. Attend all assigned trainings. Conduct monthly face to face visits with assigned case load participants. Assist with mailings, faxing, follow up calls to facilities and providers to obtain necessary documentation to maintain services, aid in investigatory procedures, and determine service needs. Assist with review of service plans and individual's charts to ensure they are audit ready. Other duties as assigned or required.
Preferred, Bachelor's degree in Human Services and two (2) years' case management experience, or graduate degree in Human Services plus one year case management experience providing service coordination. Associates degree and (3) years' case management experience. Combination of education and experience will be considered. Possess a basic knowledge and understanding of public welfare, Social Security benefits and entitlements. General knowledge and understanding of developmental disabilities, physical disabilities, traumatic brain injury, geriatrics, and mental illness. Have knowledge and understanding of the challenges facing individuals who have developmental, physical, and cognitive disabilities, and seniors who choose to live independently in the community. Understanding of Independent Living philosophy. Basic knowledge of the Americans with Disabilities Act, and a desire to learn more about the public laws that uphold the civil rights of disabled individuals. Some knowledge of community services available to the citizens of the community.
Language Required: English
Minimum Education: Associates Degree
Minimum Experience: 2-5 years
Contact Name: HR Department
Contact Email:
Contact Phone: (585) 546-7510
The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.
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