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Customer Service Representative



Employment Type: Full-Time
Summary:
To provide administrative and technical customer service assistance to various departments, attendants and consumers. Bi-Lingual English/Spanish preferred.
Duties:
Answer incoming telephone calls, screen calls, and refers to proper manager of handling.

Process voicemails for the Pooled Trust by using Web-Office and calling the consumers back.

Address all assigned tickets within the expected time frame required.

Greet consumers, attendants, and the public.

May perform other duties or projects as assigned.
Skills:
Good verbal and written communication skills.

Microsoft and Outlook skills.

Ability to manage multiple projects simultaneously.

Ability to work independently with minimum supervision.
Qualifications:
High School Diploma or General Education Degree (GED).

1 year customer service experience and 1 year call center experience.

Ability to to be confidential to the nature of work.

Bi Lingual English/Spanish preferred.
Language Required: Other
Minimum Education: High School Diploma or GED
Minimum Experience: 0-1 year
Contact Name: Human Resources
Contact Email: resumes@cdrnys.org
Contact Phone: (585) 546-7510
The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.
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