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Part Time Pool Trust Customer Service Representative

Employment Type: Part-Time
To provide administrative and technical customer service assistance to various departments, attendants and consumers. Bi-Lingual English/Spanish preferred.
Answer Incoming telephone calls, screen calls, and write electronic tickets to appropriate staff members.

Utilize Web Office software to access Pool trust member accounts, advise if and when a Pooled Trust email or fax has been received.

Address all assigned tickets within the expected time-frame required.

Process voicemails for the Pool Trust by using Web office and calling the consumers back.

Assist Supervisor in addressing all abandoned calls to the Pool Trust.

May perform other duties or projects as assigned.
Good verbal and written communication skills.

Microsoft and Outlook skills.

Ability to manage multiple projects simultaneously.

Ability to work independently with minimum supervision.
High School Diploma or General Education Degree (GED).

1 year customer service experience.

3 year experience working in a fast paced call center atmosphere.

Ability to multitask.

Can type at least 30-40 wpm.

Excellent verbal and written communication skills.

Excellent focus and listening skills.

Proficient in Microsoft programs, especially Outlook.

Ability to work independently with minimum supervision.
Language Required: Other
Minimum Education: High School Diploma or GED
Minimum Experience: 0-1 year
Contact Name: Human Resources
Contact Email:
Contact Phone: (585) 546-7510
The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.
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