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Scheduling Supervisor

Employment Type: Full-Time

Summary: Supervise the scheduling coordinator and staff interpreters while serving as a liaison between the interpreting department and the Assistant Director of Deaf Services.

Duties: Supervise staff interpreters: Review job goals, monitor professional development, monitor work performance, provide feedback to interpreters, or inform Brooke if it is of serious nature. Delegate work to scheduling staff as is needed or if office operations are slow. Evaluate the Scheduling Coordinator for job performance, provide feedback to them including an annual written review for their file. The final copy will be reviewed and approved by the Assistant Director of Deaf Services. Ensure that correct procedures are being followed in the office. Inform other staff about the interpreting profession, ADA, as applied to our services. Make recommendations on hiring and firing of office personnel. Create, modify, or recommend for modification procedures to increase efficiency or improve business practices. Intake jobs from the community. Assist the Scheduling Coordinator in determining best match of interpreters to jobs. Assist the Scheduling Coordinator in determining priority of filling requests. Meet or contact customers as needed to ensure customer satisfaction. In the absence of the Scheduling Coordinator, schedule interpreters in jobs, and confirming coverage with customers. Keep track of past conflicts with clients and work to avoid them in the future. Keep track of conflicts between interpreters and between interpreters and clients, sharing that information with the Scheduling Coordinator, working to avoid them in the future. Answer questions concerning ADA and the use of interpreters. Send information to potential clients as requested. Ensure that the Scheduling Coordinator is doing the same. Confer with the Assistant Director of Deaf Service in calculating pricing for jobs where pricing may be different from regular rates. Resolve disputes over scheduling, pricing, charges, interpreting ethical conflicts. Provide last minute job coverage as fits skills and as needed. Carry cell phone for after-hours calls. Propose ways to improve or increase the services we provide. Bring questions, concerns or larger dilemmas to the attention of the Assistant Director of Deaf Services. Serve as liaison between office staff and the Assistant Director of Deaf Services. Monitor and advise owners of equipment needs, improvements, replenishments. Assist in conducting assessments of new interpreters applying to work with CDR. Write summary of the assessment for all staff. Final approval will be by the Assistant Director of Deaf Services. Answer the phone and emails as needed.

Skills: Knowledge of American Sign Language and the interpreting required.

Qualifications: • Ability to supervise and give clear directives. Ability to do detailed work and accurate record keeping. Ability to give clear and accurate verbal and written communication/feedback to staff and interpreters. Ability to talk with the public about what CDR can offer. Self-motivated: looks for work and/or projects that promote efficiency in the office. Knowledge of American Sign Language and the interpreting field required. Maintain strict confidentiality in terms of consumer/client names, reason for services, as well as proprietary information belonging to CDR.

Language Required: Other

Minimum Education: None

Minimum Experience: 1-2 years

Contact Name: Human Resources

Contact Email: resumes@cdrnys.org

Contact Phone: (585) 546-7510

The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.

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