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Scheduling Coordinator
| Employment Type: Full-Time |
| Summary: The Scheduling Coordinator provides all aspects of scheduling interpreting services by attending to the needs of the interpreters, consumers and business entities which depend on us. Scheduling coordinators are expected to ensure a high standard of quality assurance in their job functions. They are expected to work closely with other schedulers and or supervisors in their daily work. |
| Duties: Record all new requests to ensure that information in the database is accurate and up to date. Record any job changes in the database and promptly notify interpreters of any job-related changes that affect their work and income. Attend to the scheduling of all staff interpreters giving them priority for all work as it meets their skill level and experience. This requires learning the skills and preferences of interpreters. Confirm interpreters in jobs and send confirmations to the requesting parties, ensuring that the information being sent is accurate and complete. Accurately describe the services we provide, advocating for proper staffing of community jobs. This includes being able to describe the role of a Deaf interpreter and respond to questions about the use of Deaf/Hearing teams. Communicate clearly and with grammatically correct English on all emails. Respond quickly to emergency needs, locating qualified interpreters. Keep accurate records of all calls received. Report errors as soon as they are discovered. Communicate quality control issues. Provide quotes for jobs to customers as needed. Provide customer service with businesses and interpreters to resolve questions. Bring questions, concerns or larger dilemmas to Supervisor’s attention. Work with supervisor and president to make suggestions on improvements to the software system. Check on customer satisfaction, send pricing information to new customers. Inform customers about other services we offer, sharing information. Monitor equipment needs, improvements, replenishments and inform Supervisor when the need arises. |
| Skills: Strong knowledge of American Sign Language and interpreting required. |
| Qualifications: Ability to do detailed work and accurate record keeping. Ability to give clear and accurate verbal and written communication/feedback to staff and freelance interpreters. Ability to talk with the public about what CDR can offer. Basic knowledge of the ADA and how it applies to interpreting situations. Self-motivated: looks for work and/or projects that promote efficiency in the office. Ability to learn software applications as related to scheduling interpreters. Strong knowledge and fluency of sign language. Knowledge of ASL interpreting recommended. Maintain strict confidentiality in terms of consumer/client names, reason for service as well as proprietary information belonging to CDR. |
| Language Required: Other |
| Minimum Education: Associates Degree |
| Minimum Experience: 2-5 years |
| Contact Name: Human Resources |
| Contact Email: resumes@cdrnys.org |
| Contact Phone: (585) 546-7510 |
| The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities. |
| Click Here to Apply to this Position! |