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Customer Service Representative



Employment Type: Full-Time
Summary:
To provide administrative and technical customer service assistance to various departments, attendants and consumers.
Duties:
1.Answer incoming telephone cans. screen calls, and refers to proper manager of handling.

2.Facilitate the new hire orientation process for New CDPAS attendants by reviewing attendant applications for completion.

3.Process voicemails for the Pooled Trust by using Web-Office and calling the consumers back.

4.Address all assigned tickets within the expected time frame required.

5.Greet consumers, attendants, and the public.

6.May perform other duties or projects as assigned.
Skills:
1.Microsoft Office Word, Access, Outlook.

2.Ability to learn company in house software.

3.Good verbal and written communication skills.

4.Ability to manage multiple projects simultaneously.

5.Ability to work independently with minimum supervision.

Qualifications:
Education Requirements

High School Diploma or General Education Degree (GED)

Experience Requirements 1 year customer service experience.

1 year call center experience.

Bilingual English/Spanish preferred.
Language Required: Other
Minimum Education: High School Diploma or GED
Minimum Experience: 1-2 years
Contact Name: Human Resources
Contact Email: resumes@cdrnys.org
Contact Phone: (585) 546-7510
The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.
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