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Customer Service Representative



Employment Type: Per Diem
Summary:
To provide administrative and technical customer service assistance to various departments, attendants and consumers.
Duties:
ESSENTIAL FUNCTIONDuty
Answer incoming telephone calls, screen calls, and refers to proper manager of handling
Manages all outgoing mail
Facilitate the new hire orientation process for New CDPAS attendants by reviewing attendant applications for completion
Process voicemails for the Pooled Trust by using WebOffice and calling the consumers back
Greet consumers, attendants, and the public
May perform other duties or projects as assigned
Skills:
TECHNOLOGY/ EQUIPMENT/ TOOLS
Type of Technology, Equipment, ToolSoftware Skill Level
Microsoft Office (Word, Excel, Outlook)Moderate
Ability to learn company in-house softwareBasic
PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. CDR will make reasonable accommodations for qualified individuals with disabilities.
This position requires infrequent travel between company locations.

WORK ENVIRONMENT
This job operates in a professional office environment with moderate to light noise. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Qualifications:
Education Requirements
High School Diploma or General Education Degree (GED)
Experience Requirements
  • 1 year customer service experience
  • 1 year call center experience
  • Bilingual English/Spanish preferred
Skills and Competencies Requirements
  • Excellent verbal and written communication skills
  • Ability to manage multiple projects simultaneously
  • Ability to work independently with minimum supervision
Language Required: Bilingual
Minimum Education: High School Diploma or GED
Minimum Experience: 1-2 years
Contact Name: Human Resources
Contact Email: resumes@cdrnys.org
Contact Phone: (585) 546-7510
The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.
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