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QA Investigator

Employment Type: Full-Time
Under minimal supervision, ensures that the Quality Assurance Department promotes and maintains CDR's mission and values, reports issues to direct supervisor, tracks caseloads, and assists with gathering and reporting information pertaining to the Waiver programs. This position is assigned responsibilities by the QA manager and provides feedback and ensures that the direct service programs remain in regulatory compliance.
  • Performs investigations according to regulatory requirements regarding to Abuse, Neglect and Fraud.
  • Tracks and maintains a spread sheet for all incidents that are reported for Center for Disability Rights and All About You Home Care.
  • Provides assistance as needed with audits and investigations.
  • Engages in community relations to include, but not limited to: holding staff meetings, workshops, and presentations to provide outreach and promote all CDR programs and its benefits to the consumers who participate.
  • Provides support to the Quality Assurance Manager with duties that include, but are not limited to: completion of documentation in a timely fashion, completes and is able to present all investigations and the findings to the organized committee, conducts regular program review on services and documentation.
  • Participates in various committees and organizational activities as assigned.
  • Submits board report information in a timely fashion.
  • Provides/coordinates interdepartmental trainings within CDR, RCIL and AAY to promote collaboration.
  • Ensures compliance with regulations and internal policies.
  • Travels between Rochester, Geneva, Corning, and Albany offices as needed to conduct interviews when necessary.
  • Assumes any additional tasks or projects as determined by Quality Assurance Manager.
  • Meets with supervisor on a bi-weekly basis to review status of incident investigations and review the follow-up assigned.
  • Meets with supervisor at the start of an investigation and upon completion as needed.
  • Time management skills.
  • Critical thinking, decision making, and problem solving skills.
  • Customer service skills.
  • Conflict resolution skills.
  • Leadership skills.
  • Ability to manage multiple projects simultaneously.
  • The duties are representative of the essential functions of the position.
  • The physical requirements for this position are those typically present in normal office environment conditions.
  • Operational flexibility is required to meet sudden and unpredictable needs.
  • Reliable transportation is necessary, as there may be local day business travel required of this position.
  • Associates Degree in Human Services, or a related field.
  • Excellent computer proficiency (MS Office - Word, Excel and Outlook)
  • Three (3) to five (5) years related experience in Human Services.
Language Required: None
Minimum Education: Associates Degree
Minimum Experience: 2-5 years
Contact Name: Human Resources
Contact Email:
Contact Phone: (585) 546-7510
The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.
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